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gINT SOFTWARE SUPPORT

USA

gINT Software
Phone +1 707 284 2200
Fax +1 707 284 2274
Email support@gINTsoftware.com
Hours Monday - Friday
8:00 a.m. - 5:00 p.m. Pacific Time

UK/Europe

Leeke Associates
Phone +44 1562 882 976
Fax +44 1562 882 164
Email gint@leekeassociates.co.uk
Hours Monday - Friday
9.00 a.m. to 5.30 p.m.

Asia-Pacific

Datgel Pty Ltd.
Phone +61 2 8202 8600
Fax +61 2 8202 8606
Email support@datgel.com
Hours Monday - Friday
8:30 - 17:30

Spain/Portugal

CFT & Asoc. S.L.
Phone + 34 932076630
Fax +34 932076665
Email info@fernandeztadeo.com

New Zealand

Datatran
Phone +64 21 661 573
Email enquiries@datatran.co.nz

Mexico

Taderi S.A. DE C.V.
Phone +52 55 36891393
Email angelica.castro@taderi.com.mx
Hours Monday - Friday
9:00 - 18:00 CST

 

Important: All licensing questions should be directed to gINT Software in the USA.

Before Contacting Support

  1. Have your gINT Client ID/license number handy for reference.
    To find this number, from within gINT select the Help menu, and choose About gINT.

  2. Check for gINT version updates.
    From within gINT select Help > About gINT and then check the date/time of your version. Check our program updates page to see if there is a later version. If so, please update your version of gINT (from within gINT select Help > Check for gINT Update.) We update gINT frequently, and we may have already addressed the problem you are experiencing.

Other Resources

  • Installation and Licensing: For questions about installing and licensing gINT, please take advantage of the Installation & Quick Start Guide that came with your software. This will get you into production right away.
  • How-to Questions: gINT program Help contains many tutorials and can help with "how-to" questions, such as creating a report template and how to use gINT commands.
  • gINT Training: Hands-on instruction using gINT is available from gINT University, our online training program. See also One-on-One Training.

If you require enhanced technical support (i.e., if you have questions on gINT features or operation of the program) and your VIP Support and Maintenance subscription has expired, please have your major credit card ready (Visa, MasterCard, American Express, Discover) to pay for the call. (Installation, licensing, and non-performance issues will be supported at no charge.)